Poor services

I have experienced, over these few days, some bad services given by some sales person. I went to this optical shop trying to get my eyesight checked as I am feeling a bit dizzy if I wear my spectacle for the whole day. I suspect, it's the power inaccuracy that caused it. Anyway, so, I walked into the optical shop (the one I usually goes to) asked them to check my power. After they done it by the computer, they asked a lady to help me with the manuel setting. Since 14 years old, I have been checking my eyes regularly and I bet I know how optical shop in Malaysia checked people's eyes and yes... I bet I know what I consider CLEAR and NOT CLEAR. I am not very sure if it's the lens or whatever, when I told her I am not satisfied with it because I still found it unclear, she insisted that I made a mistake. ... Did you get what I am trying to say? She is telling me that I should agree to her 'theory' and knowledge and since she disregarded me, I actually let it be. So, when she asked me to get another pair of frame, I said NO.

I went to 2 banks to enquire about something this morning. The first bank didn't gave me good impression for the past few years althought I open my first bank account with them when I was only 7 years old. I closed my account with them few years back because of the rudeness of just one staff of theirs. I went in this bank and I waited for about 10 mintues and I was served. The officer obviously is freshly trained I can tell and because of that, I tried to help her out by asking her question and made her to tell me more of what I want to know. She did well to be honest. I am impressed with her performance and she know what she is doing. I signed a form and asked her to proceed with the application. After the first bank, I went to the second bank, I waited less than 2 minutes and I was being served by a women... first thing she saw me, she spoke in a very impolite way as if I disturb her from her work. When I asked her questions, she doesn't seems knowing the answers. At least, what she told me wasn't what I read on internet, their own website. Because of that, I asked her further and she insisted that she's correct and the website's information is wrong. Of course I didn't proceed with my 'self-defence' on that issue, otherwise you probably not reading what it is now. hahaha... Well, as the first bank managed to consider my current situation (work wise, non-salaried, not full self-employed as well), I thought I should just ask the women but she doesn't seems know the answer and she gave me the tone saying, "Oh, if that is what you want, you can try..." YOU can try? ... a very wrong way of approaching your customer to be honest especially if you are in a service line. Anyway, my reply was, "I have got my appplication gone through in another bank(s) and this is the ONLY bank that told me otherwise and blamed me for reading your website too". Then I told her, "It is ok. I thought I have a bank account here and that's why I am here to ask." Then she tried to ask me just to make my application first but by then, it was too late and I just told her "It's ok. I am not losing anything here" and then, I left.

I guess, the attitudes of the person who gives services does make a difference, don't you think? I am suprise that this second bank I went gave such a bad services. Ya. I might look 'young', but that's not you should treat your customer and make them feel that they are nobody in your bank.

I know all these happen in Malaysia everywhere we go but .... if you are not willing to serve people, may be you should consider changing job. I am glad, I was served by the newly trained officer in the 1st bank. At least, she doesn't have attitudes problem and she managed to try to solve my problem with me.

Some people just think we 'owe' them don't they?

- poor services -