I have planned to do my car service today since 2 weeks ago because I might need to drive my car up to Kundasang, Sabah for the Young Adult Camp on the coming Wednesday. As a very organized person, I made the appointment with this car service center about 2 weeks ago just to make sure that my time is not wasted and that I will be able to get my car serviced. I remember I praised this car service of its service months ago , wow.. about a year ago now because of their efficiency and their politeness. The first impression is important and they did manage to give me a very good impression, particularly by one of their staff.
I have scheduled my car service time to be the earliest, 0830. I arrived that service center around 0808 as recorded. Well, upon my arrival, a security guard asked me to put down my details and also hand him the car service book. I did as told and at about 0830, the service center opened and everyone rushed out. I waited there for a while, while the personnel sort out all the booklets one by one. I heard some people being called and I was thinking this is weird as I thought mine is suppose to be the earliest as promised by the personnel. At about 0910, I couldn’t stand. I walked to the counter and asked if they are allowing the walk-in to do their service before me. They looked at me with a shock and asked me of my car registration number. I gave them and yes.. they made a mistake. I told her I expect my car will finish it service by 0930 as otherwise, I would be given a free service. They looked at me and tried to explain that if that is the case, I need to lodge a formal complain. I didn’t show them I will. I just told them to finish it as soon as possible as I do have something planned after this.
I guess when thing goes wrong, everyone will be blaming someone for some fault which not sure whose responsibility it is. The first one blamed the second one for not checking properly, the second one blamed the first one saying she should double check her work, then both of them blamed the security guard for not putting more details and if I lodge a complain, the manager would certain blamed on them for their negligence and carelessness.
Because of their fault and mistake, I ended up re-time my schedule. Someone blamed me for ‘breaking’ my promises and I have to end up blaming the service center and their employees, etc. etc. Due to that, someone’s work couldn’t be done accordingly and they ended up blaming one another.
We always face this kind of situation in our lives. I remember months ago a client blamed me for forwarding a letter on behalf of them. They insisted that they did not give us any such instruction. But in fact, they have written to us to instruct us to do so. Blaming… it is such a ‘sin’ to me as it will be continuous until certain time and it will destroy relationships, friendship, etc. etc. etc. We, always loves to blame instead of facing things. We rather blame it on someone rather than admitting its wrong. A murder blamed that his/her parents for not raising them rightly and that’s caused him/her suffered mentally. A suicide bomber blamed someone for their decision and treatments from others. Hatred will set in because of all these. Anger will set in too and ultimately, it’s ‘sin’ that set it and … mind me to remind you that the consequences of sin is death. If you think blaming is not a serious sin, you are absolutely wrong.
Things would be so different if one admits their wrong. I would be happier if the first one who said sorry to me instead of blaming the other. I would feel better and not so angry if she did apologize.
Well, I did notice that … the personnel who served me the first time I was there is not in today… otherwise, things would have been different. I remember the first impression she gave me was that she made a mistake (probably her first week of work too) but she took the courage and came and spoke to me and apologize to me. See, even if it was a mistake, impression given is different. It’s noting wrong with making a mistake. It is just wrong if one failed to admits it and blame it on others.
- responsibility -
