Some of us probably just started your 1st or 2nd year of working whereas some of us, we have been working for more than 5 years now and therefore, some of us are still in the 'lowest' possition and some of us, are bosses or somebody's superior. Be where you are, I wonder if you ever ask yourself if you know what you are doing....
It's rather 'dissatisfying' when I was approached by someone who tell me how to fulfil their PROCEDURE REQUIREMENT rather than helping me to get what I want. I am not sure if you encounter such a situation. Not that they will lost anything if they grant me what is belong to me... but still, they want me to fulfil their PROCEDURE REQUIREMENT which they claimed it's set by KL (the only answer given).
I asked the purpose of those documents she requested and why can't the documents certified true copy by the lawyer or commissioner or judge, the ONLY answer I get was, "It's the procedure that I need to follow which is set by KL". For a moment, I really wanted to ask if she understand what her job is .... Obviously, besides asking people to fulfil the requirement she get from KL, she doesn't know anything about her job.... Seriously, I almost wanted to ask her if she understand what is certified true copy means? Which Law governs that, why can't she believes a judge who signed on it? etc.....
May be it's me, or may be I am trained in such a way to not just follow blindly when I was given instruction. I normally took extra efforts trying to understand the reason of such requirement, trying to understand why does it need to be that way and not the other way. Seriously, thank God she is not working under me, otherwise, she is fired.
Of course my friend's comment months ago reminded me. That is "If they are as good as you, they won't be working in that position today". Trust me, they do not even understand a loan account can be a current account these days, which I do not understand why they can failed to understand this simple knowledge. Oh well, I didn't argue much or tried to explained more, I just got up from the seat and left. Together with me, was a friend, and she was even more furious than me...
I being not understanding? May be... May be I expect everyone who works in their position to know what they are doing and why they are doing that for and when they do not know about the things their client/customer asked, a mere "I don't know, I am sorry" can be answered instead and not trying to dig out some "Procedure" as answer and blame KL for it.
I am of course not asking everyone to know everything... no one knows everything....! Come and ask me about some shipping law, I know nothing about it too. But ... if I need to do that, I will try to understand them fully. Won't you?
- Do you know your job? -
