Poor Service...

When I reached Kota Kinabalu, my partner asked which bank we should open our accounts with. I told her, it seems like this PB bank is good. She agreed and we went. However, this is what we were treated.

On the day of our opening of account, we were treated badly. All the staffs told us they are not free to help us with the opening because they need to 'entertain' their big boss from Kuala Lumpur. They asked us to come back another day. Which we did, upon being forced.

Upon their own delay, we were asking them a favour to issue us the cheque books a bit faster. That 'faster' is at the end, 4 days. Not only that....

As we need to issue a big amount of money to the Land Office, we were not able to issue cheques. Hence, I called them last Friday to ask them about the procedure to buy a bank draft and so on. The procedure, to me is ... a total nuisance. They made no convenient to their customers. They made it as if we buy the bank draft from other banks. So, we have decided not to buy bank draft with them ever. We are also thinking of changing bank just because of 2 incidences below: -

1. We need to print out something. I bought my notebook with me, so I asked if it is alright if they print for me, they said, OK. So... I took out my computer, and trying to save it to the thumb drive. I asked them if their computer can read thumb drive. They looked at me like they do not know what thumb drive is.

2. They called me yesterday telling me there's one bounce cheque. Asked me to go and collect. I went this morning. They so called, MANAGER asked me one stupid question. If the cheque is a house cheque. It is clearly another bank's cheque. What does he meant when he said House Cheque? Then I said, no. He acted like he doesn't believe me and asked, "may be this is your boss's signature". I look at him and said, "eh.. I am the boss" and... can you tell me why would I want to issue a cheque to myself? Then only he said: "oh sorry, I didn't notice".

Of these two incidence, I made one conclusion. Those working in this bank has a very low education standard. Mostly, they stayed in Kota Kinabalu for too long or they didn't use their brain everyday.

Honestly, I think their service is terrible and unacceptable.

- frustrated -

Attitudes...

It was a few months ago. I was in still Kuala Lumpur then. After one of the car service at this service center ( I went there since the first time because it WAS very good service) at Petaling Jaya, near an LRT Station. By the way, my little blue is a dark blue Kelisa. At that service day, I told the service personnel that my radio cannot receive radio clearly. (What used of a radio if it cannot receive radio clearly?) and the person said they will check. That service day took me about 3 hours. I was alright with it since I requested them to check my radio for me. They took away my radio and told me that it needs about 2 to 3 weeks to repair. I happily left my radio with them and left. 2 weeks later, I heard noting from them. Therefore, I called them. They told me I could go there and collect it on that Saturday. I went, collected but I found that the radio conditions is WORSE than before. I told them, they said... I shouldn't expect too much from the manufacturer. I wasn't very happy about the comment but I was rushing to another place. Hence, I left. 2 weeks after that, I went back there and made the complain again... they said the same. Didn't even want to check for me. I was quite frustrated with their attitudes. However, I wouldn't want to go to other service center as I need to send my car to Kota Kinabalu then.

After 3 weeks of arrival in Kota Kinabalu, my car needed a service. I went to this service center near my house and the personnel took about 3 to 4 hours to service and also to check my radio for me. They have found that the previous service center has negligently made my radio cable broken. And that's why my reception is so poor. They knew it's not my fault because it's technical. The personnel told me they will replace the cable for me but I will need to wait for 2 weeks for the cable to arrive. Last week (exactly 2 weeks), they called me and said the cable is ready. So, I went to the service center today and got it fixed.

To be honest... same company, but attitudes of workers are so much difference. I was sitting there 2nd time, a few hours...today and I noticed that all of the service technician really do their job properly and they respond to my questions politely, with patience. They also explain every single problem with me so that we can solve it. The other one, ... in Kuala Lumpur... is ... !!!

Attitudes...

- Attitudes -

GREAT holiday!!!

Yeah... after a 'forceful' persuasion, I was convinced to join 2 of my friends for White Water Rafting at Padas River near Beaufort, a town about 1 1/2 hours drives from Kota Kinabalu, Sabah. We started the journey at 6am on Saturday morning and reached Beaufort at 7:30am. We went for breakfast before we head to our friend's place. Upon entering the house of my friend, we discovered that my friend's mother in law's were beaten by Scorpion. I saw the Scorpion laid on the floor. It is about 8cm to 10 cm long. It is in black colour. According to my friend's mother in law, the moment when she was beaten, her lips numbed and she almost fainted. But she cried out the name of Jesus and that's how she survived.

Thereafter, we went to get things done before we headed to the Train Station to the Start Point of Padas River.

We were waiting at the Train Station for about 20 minutes before we took a train to the start point of Padas River. We took not the ordinary train, but we took the train with the air-con. It's a 1 1/2 hours' train journey to the start point of the Water Rafting. This water rafting consists of 6 rapids as shown below: -


Honestly, it is a very nice and wonderful trip as everyone of us together with 3 others who were from Kuala Lumpur pedal the boat trying to conqueror all the rapids. It's fun as we were asked to jump into the river and learned body rafting and so on as well.

We really had a great time. After the water rafting, we also had the opportunity to visit some other places including Lawas, Sarawak and Sipitang, and so on. It's so wonderful!!!

On our way back to Sipitang to Beaufort, we bought some Crabs with only RM8 and upon reaching my place in Kota Kinabalu, a friend and I cooked the crabs. It's delicious ....

I truely enjoy the whole weekend.

- weekend -