Every Malaysian do know that if you need to handle something with the government services, you need extra patience and put a lot of our standard below the level of acceptable. Mainly because their standard is a bit lower than the private services. Me as a lawyer in this country however always tried my very best to explain to my friends that this is not the case because I did somehow encounter good and brilliant services from government department. Some of them are really 'professional' and they do know what they are doing and how to help me when I need help. I call those as 'professional' government body.
Since my firm started last year, one of this particular government body really frustrates me. Not only their service is poor, low standard, but also that not all the staffs know what they are doing. I have decided not to tell you the whole story of it, but what I encounter just an hour ago. It was about 2 months ago that I realise that me and my partner need not do any contribution to this organisation, so we decided to stop contributing. However, this form that they sends to us every month has included our names still. So, I went to their office, seeking for advice. This lady told me I do not need to fill up any forms, but I do have to write to them. So I did about a month ago. 3 days ago, I received a phone call from them asking me why didn't I contribute. I first asked her if I need to since I am a partner. She told me no and she continue asking if I need the money back. I asked her what's her option (thinking if money is not return, can I use it to pay for my employees' contribution) and guess what she said, she said, if you choose not to, then we will take the money. Then I said, in that case of course I want to claim back and that's the reason why I wrote them a letter. She told me the letter is not sufficient. She needs me to fill up some forms. She told me a few forms' numbers and and told her why don't she send it to me since I sent them a letter. She said they do not have such services. So I asked if it is possible for me to collect it from the office. She said yes. So I said I will go and collect.
I went an hour ago. Looked for this person and she is not in. So, I asked if anyone else can help and suprisingly, NONE... the guy who attended me seems doesn't really care and he looks at me like, it is a joke and keep asking me, "which form you want". I asked him back how many types of form they have and he didn't even know. He just kept asking me what form I want. I said I do not know because they were the one who asked me to fill up some forms. He keep on saying he also didn't know, etc. So I asked him if anyone can assist me in this. He went inside, took about 30 minutes and got 2 persons out. 2 different persons gave me 2 different sets of answers. FUNNY... I was told they are from the account department.
I mean, I do not understand what kind of service they are provided. The funniest thing was also, the guy who was attending people asked me to help him to do translation when this china man came and ask something in Chinese. Please lah.... what is this?
Bad service, bad service and very bad service.
- bad service -
